Refund policy
We offer only replacement for damaged or defective items.
Customers can request a replacement within 3 days of delivery by contacting us at hello@julieura.com - an unedited 360° unboxing video recorded at the time of opening the package is required. Claims without this proof may not be accepted.
We do not offer refunds.
Refunds will only be processed in case the requested replacement product is unavailable or out of stock.
All items must be unused and in original packaging to be eligible.
JULIÉURA reserves the right to approve or decline replacement requests after review.
Customers can request a replacement within 3 days of delivery by contacting us at hello@julieura.com - an unedited 360° unboxing video recorded at the time of opening the package is required. Claims without this proof may not be accepted.
We do not offer refunds.
Refunds will only be processed in case the requested replacement product is unavailable or out of stock.
All items must be unused and in original packaging to be eligible.
JULIÉURA reserves the right to approve or decline replacement requests after review.